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Sketching in Screenwriting
Screenwriting is a bit of an outlier when it comes to my investigation of sketching and the performing arts. After all, a screenplay by itself isn’t a performance. But it has a lot to teach us about...
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Silent Design
I’ve added a couple new papers to my Service Design Research collection. Silent Design and Why Design is Difficult to Manage are a pair of papers from the London Business School by Peter Gorb and...
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Athina, Miki and Molly – GROW an Herb Garden System
Athina Santaguida, Miki Aso and Molly Oberholtzer are students from the Health Services Innovation Class at Parsons The New School for Design in New York City. Their team worked on a group service...
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Blueprinting vs Customer Journey Mapping
Mel Edwards shares her approach to Customer Journey Mapping and Service Blueprinting along with some nice examples over on her desonance weblog. The detailed posts both do a great job of outlining the...
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Designing the Campus Tour
I’m surprised to find that there’s a booming cottage industry in the design of university tours for prospective students. Eric Hoover explores the Disneyfication of campus tours in an article this...
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The Open Book of Social Innovation
I missed this when it was released back in March but the Open Book of Social Innovation [PDF 5.5MB] finally came across my radar while I was researching my previous post. It’s the result of a two-year...
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Customer Journey Canvas
Marc Stickdorn and Jakob Schneider have put together a nifty tool called the Customer Journey Canvas [PDF 220K] as part of their upcoming book on service design thinking. Their A3-sized design is...
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Service Design: From Insight to Implementation
Service Design: From Insight to Implementation, by Andy Polaine, Lavrans Løvlie and Ben Reason is the book I’ve been waiting nearly a decade for someone to write. There aren’t many books that focus on...
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Nathan Shedroff on The Creation of Value
Nathan Shedroff’s barn-burner of a keynote focused on the creation of value and the difference between qualitative and quantitative value. This talk was originally scheduled to close out the conference...
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Marc and Jakob on Mobile Ethnography
Marc Stickdorn and Jakob Schneider presented an overview of their tool for mobile ethnography called ExperienceFellow. The app allows participants to record their journey through ratings, photos,...
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